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An Oxymoron? I Don't Think So...
We all know the story, right? In today's high-tech world, technical support has suffered a demise worse than Darryl Strawberry's life after baseball. It's virtually impossible to get anyone knowledgeable on the phone. Support is the lowest item on the totem pole. Qualified folks move on while the no-ops remain. Support engineers are bitter, angry, disgruntled individuals, bordering on inhuman. Tech support is such a rip-off. The executives allowing this blatant disrespect toward their customers should lose all of their stock options.
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